﻿<span style="font-size: 18px; font-family: Arial, sans-serif; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Test-N-Hire's Intermediate Zendesk CS test is designed to evaluate a candidate's proficiency in Zendesk Fundamentals, Customer communication and issue .﻿Our test is created with a sole purpose of assisting companies and organizations in hiring individuals with proven proficiency in performance management.

Summary of the Zendesk CS Test

Companies can greatly benefit from effective customer service, which starts by hiring employees proficient in Zendesk CS. Proper access management, security configuration, and workflow execution boost productivity, improve response time, and enhance user experience.
Test-N-Hire’s Zendesk Customer Service assessment evaluates a candidate’s proficiency with the Zendesk platform, including setup, security settings, data analysis, Help Center, Talk features, and integrations for workflow execution.This test helps ensure your team fully leverages Zendesk to drive exceptional results.

About the Zendesk CS Test(Intermediate)

<span style="font-size: 18px; font-family: Arial, sans-serif; color: rgb(14, 16, 26); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Meet Sudhanshu Tyagi, a well versed Zendesk CS expert with over 12 years of experience working in customer support services in multiple companies. Having worked extensively with various organizations, he is skilled in optimizing Zendesk functionalities to enhance customer service operations and improve customer experience.<span style="font-size: 18px; font-family: Arial, sans-serif; color: rgb(14, 16, 26); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Sudhanshu has assisted various companies and organizations streamlining their customer support processes by leveraging Zendesk’s capabilities to improve response times, and ensuring smooth customer interactions. His deep understanding of the advanced reporting tools, help centers and talk features enables businesses to improve their support structures and deliver exceptional service experiences.<span style="font-size: 18px; font-family: Arial, sans-serif; color: rgb(14, 16, 26); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Passionate about customer success, Sudhanshu has worked with businesses of all sizes, from startups to large enterprises, tailoring Zendesk solutions to meet their unique needs. His extensive industry experience makes this Zendesk CS assessment a highly reliable tool for identifying top-tier professionals who can bring tangible results to any organization.

Meet The Creator

By identifying top-performing professionals with proven knowledge of Zendesk Customer Services, Test-N-Hire helps companies streamline hiring and save time and effort.Use this test to hire:Customer Support Representative: 
Handles tickets, customer queries, and basic issue resolution. Manages ticket prioritization, macros, triggers, and automations.Technical Support Specialist: 
Resolves complex technical issues, debugs Zendesk API, and manages webhooks and third-party integrations.



Zendesk Administrator: 
Manages settings, automations, and integrations. Configures roles, permissions, workflows, and handles analytics and reports.

What Job Roles to Hire with Our Zendesk CS Evaluation Test?

<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; font-size: 18px;">Our Test-N-Hire’s sample report is easy to download and is designed to provide companies with all the valuable insights of candidates performance in the test, assisting them in making the right hiring decision backed by data.

Our Sample Report

<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; font-size: 18px;">Test-N-Hire’s <span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; font-size: 18px;">Zendesk customer services test<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; font-size: 18px;"> aims to assess candidates proficiency in using customer services strategies by evaluating their understanding and knowledge of major concepts and skills in Zendesk CS. <span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; font-size: 18px;">The covered concepts are as follows:<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type: disc; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline;" aria-level="1"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; font-size: 18px;">Zendesk Fundamentals</li><li dir="ltr" style="list-style-type: disc; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline;" aria-level="1"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; font-size: 18px;">Ticket Management &amp; Workflow Optimization</li><li dir="ltr" style="list-style-type: disc; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline;" aria-level="1"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; font-size: 18px;">Customer Communication &amp; Issue Resolution</li><li dir="ltr" style="list-style-type: disc; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline;" aria-level="1"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; font-size: 18px;">Troubleshooting &amp; Technical Support</li><li dir="ltr" style="list-style-type: disc; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline;" aria-level="1"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; font-size: 18px;">Self-Service &amp; Knowledge Base Management</li><li dir="ltr" style="list-style-type: disc; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline;" aria-level="1"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; font-size: 18px;">Performance Metrics &amp; Reporting</li><li dir="ltr" style="list-style-type: disc; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline;" aria-level="1"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; font-size: 18px;">Zendesk Integrations &amp; Automation</li></ul>By assessing a candidate's skills under these concepts, it will be easier for companies to select the right candidate for their job role, by making a data-driven decision.&nbsp;

Skill and Concepts Covered in Tests-N-Hire’s Zendesk CS Assessment test

Frequently Asked Questions (FAQs)

Evaluate candidates' ability to manage customer inquiries, resolve issues, and handle tickets effectively using Zendesk with TestNHire’s Zendesk Customer Support Intermediate Assessment.

Zendesk Customer Support (Intermediate) | Customer Service Skills Assessment – TestNHire

TestNHire’s Zendesk Customer Support Intermediate Test evaluates a candidate’s skills in handling support tickets, customer communication, and service problem-solving.

Zendesk CS Test(Intermediate)

Summary of the Zendesk CS Test

Covered Skills

About the Zendesk CS Test(Intermediate)

Trusted By Many Companies Who hire with testnhire

Skill and Concepts Covered in Tests-N-Hire’s Zendesk CS Assessment test

What Job Roles to Hire with Our Zendesk CS Evaluation Test?

Our Sample Report

Frequently Asked Questions (FAQs)

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