Question 1

What are the most common Zendesk CS interview questions?

Accepted Answer

* Describe what is your method of  creating and managing support tickets in Zendesk?

* Explain what are ticket fields in Zendesk and What would you do to customize them?

* How would you prioritize multiple tickets with different levels of urgency?

* How do macros play a vital role or help in Zendesk?

* Differentiate between Triggers and Automations in Zendesk?

* Imagine a situation where a customer is reporting an issue, that they are not receiving any email notifications from Zendesk. How would you troubleshoot the situation?

* What would you do to resolve the issue of Zendesk chat not loading properly?

* How would you approach a situation where  a customer cannot log into their Zendesk account?

* Explain Zendesk SLA policies, and describe their workings?

* What is the Zendesk Guide and how does it help the customer with self-service?

* How Zendesk Groups and Organizations improve support efficiency?

* Describe your process of setting up a multi-channel support (email, chat, social media) in Zendesk?

* What would you do to configure and manage Zendesk roles and permissions?

* Tell us about a time when you had to calm down a frustrated customer?

* How do you use Zendesk Webhooks to automate workflows?

Question 2

Does Your Zendesk CS Assessment Test Have Any Anti-Cheating Features?

Accepted Answer

Yes, it has the following protecting elements:

* Non-googleable questions

* Webcam proctoring

* Plagiarism detection

* Secure browser

* Copy-paste protection

Question 3

Can I Assess Both Junior and Senior Candidates with the Zendesk CS Test?

Accepted Answer

This test serves various skills levels, from beginner to advanced. The only thing you need to do is to select the difficulty level you want or specific topics you want to evaluate.

Question 4

How Do I Use This Zendesk CS Test In My Hiring Process?

Accepted Answer

This Zendesk CS competency test is designed to pre-screen both experienced candidates. Subject matter experts have created this test to assess and hire individuals proficient in Zendesk CS aligned with industry standards.

Question 5

Can I Combine This Zendesk CS Hiring Test with Multiple Skills?

Accepted Answer

Absolutely, you can customize this Zendesk CS test by adding various skills in this single test and build a customized effective assessment test for evaluating multiple skills simultaneously.

Zendesk CS Test

Summary of the Zendesk CS Test

Covered Skills

About the Zendesk CS Test

Skill and Concepts Covered in TestnHire’s Zendesk CS Assessment test

What Job Roles to Hire with Our Zendesk CS Evaluation Test?

Our Sample Report

Frequently Asked Questions (FAQs)

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